Always and Never. Two simple words that often get used to paint broad strokes of blame and justification. They leave no room for exception. Always and Never epitomize black and white thinking in a world that is mostly gray. When I hear these words I can’t help but confront the thinking behind them and I inwardly cringe when I get called-out for using them. Acknowledging exceptions encourages perspective which in turn leads to a more balanced approach to dealing with issues or conflict. Challenge yourself to use non terminal language. Words matter. Choose carefully.